Australian Patent and Trademark Services Pty Ltd communicates with clients by email to reduce costs for clients, for our client convenience, and to expedite our intellectual property services.

All clients are strongly advised to ‘white list’ our email address, regularly check your spam folder, note our advised deadlines, and notify us of changes to your email address. Failure to do so can result in lapsing or loss in intellectual property, outcomes of which Australian Patent and Trademark Services Pty Ltd is not responsible for.

We recommend that if you have not received an anticipated response from Australian Patent and Trademark Services Pty Ltd that you phone our office.

Australian Patent and Trademark Services Pty Ltd is not responsible if we do not receive your responses or instructions. It is the client’s responsibility to check that  Australian Patent and Trademark Services Pty Ltd receives your email, if you do not get a response.

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